Shipping policy
Processing Time:
- Orders are typically processed within 1–3 business days after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Rates and Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We currently ship within the United Kingdom, Europe, and selected international destinations.
Estimated Delivery Times:
- United Kingdom: 10–12 business days
- Europe: 12–14 business days
- Rest of the World: 14–20 business days
(Please note: Delivery times are estimates and may vary due to factors outside our control, such as customs delays.)
Free Shipping:
- We offer free UK shipping on orders over £50.
Order Tracking:
- Once your order has been shipped, you will receive an email with a tracking number to monitor your delivery.
International Shipping:
- Customers are responsible for any customs and import duties that may apply.
- Risel Ltd is not responsible for delays caused by customs or local postal services.
Delivery Issues:
- If your package is lost, delayed, or damaged in transit, please contact us at info@riselstore.co.uk.
- We will work with the shipping carrier to resolve any issues as quickly as possible.